Thank you for your interest in employment at The American National Bank.

We are currently offering the following employment opportunities:

Head Teller

Location: American National Bank Walmart Branch, 120 Frances Lane, Beaver Dam, WI 

Status: Full – time hourly position

Hours: Hours worked are during the branch’s hours of operation which are: 10:00 a.m. to 7:00 p.m. Monday through Friday, 10:00 a.m. to 3:00 p.m. Saturday, and 10:00 a.m. to 2:00 p.m. Sunday. Weekend hours are on a rotation basis. This is a 40 hour per week position with the possibility of overtime during staff vacations and other staffing shortages.

Job Summary: The head teller is responsible for providing supervision of the teller area and performing other operational supervisory tasks. Responsible for providing a variety of customer service functions involving the receipt and payment of money. Promotes the bank’s products and services and assists customers in establishing accounts. The head teller is responsible for managing the branch in the manager’s absence. 

 

Key Responsibilities: 

  • In conjunction with the branch manager, supervise the tellers and oversee all aspects of the teller area including, but not limited to: providing overrides for transactions, overseeing work to ensure accuracy, thoroughness and a high level of customer service, assisting tellers in balancing at the end of the day, preparing staff schedules and training new tellers.

  • Perform decision-making responsibilities in the absence of the branch manager.

  • Responsible for developing and maintaining customer relationships to enhance the customer experience at the bank and generate customer loyalty.

  • Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing in accordance with established policies and procedures.

  • Provide leadership and coaching to the tellers in the areas of aisle prospecting, customer service, sales techniques, referrals, and product knowledge.

  • Open new personal and business deposit accounts, identify the financial needs of new and existing customers and cross sell appropriate products and services and make qualified referrals.

  • Responsible for vault cash including supplying and receiving cash to/from tellers, monitoring vault currency and coin levels, placing orders for currency with the Federal Reserve, processing incoming shipments and balancing the vault.

  • Assist the branch manager in overseeing the creation and implementation of promotional activities by the branch’s team.

Requirements:

  • A minimum of 2 years supervisory experience, preferably in a retail setting.
  • Excellent customer service and interpersonal skills as well as a positive outgoing personality and attitude.
  • Ability to identify customer needs & refer bank products and services
  • Ability to work a schedule that will vary from week to week. Must be able to work early weekday evenings, Saturdays and Sundays.
  • Demonstrated strong problem solving, decision making, management and supervisory skills.
  • A high degree of accuracy and attention to detail.
  • Ability to effectively multi-task
  • Previous teller or related experience is preferred, but not a requirement.

Benefits: The American National Bank offers a competitive wage along with an attractive benefit package which includes medical, dental, life, and long-term disability insurance, employee stock ownership plan, 401K, and paid vacation, holidays and sick leave. 

 

How to Apply

  • Download an application by clicking here
  • Pick up an application at any American National Bank Office 

Completed applications should be returned in person to any of the bank’s locations (115 Front Street, 1519 N. Spring Street and 120 Frances Lane – inside Walmart), e-mailed to hr@anbnet.com, faxed to 920-885-2709 or mailed to: The American National Bank, Attn: Human Resources, P.O. Box 438, Beaver Dam, WI 53916. 

Equal Opportunity Employer

Minority/Female/Veteran/Disability